Price changes and their communication

Even if you retain the pricing model, price adjustments can be necessary. Here too, transparent, timely communication is crucial:

• Planning and lead time: pricing model changes should be planned and announced with sufficient lead time. Consider the terms of existing customer subscriptions in the STACKIT Marketplace terms and conditions.
• Communication with existing customers: Notify us of your requirements by isv-sales@digits.schwarz. We inform your existing customers transparently and in good time about the planned price change. Observe the GTC if a customer objects to your price increase.
• Technical implementation: Make sure that the technical implementation of the price model change in the STACKIT Marketplace works and that billing is correct.